Privacy Policy

Information We Collect

When you book an appointment with Life Psychology Australia, your personal information is collected through our secure intake forms and encrypted practice management system. This includes:

• →Contact details (name, phone, email)
• →Appointment preferences and scheduling information
• →Health information relevant to your psychological care
• →Medicare and private health insurance details

How We Use Your Information

Your information is used solely for:

• →Providing psychological services and telehealth consultations
• →Managing appointments and sending appointment reminders
• →Processing Medicare claims and private health fund rebates
• →Maintaining clinical records as required by professional standards

AI-Assisted Notes & Session Transcription

To help your psychologist keep accurate records, a session's audio may be transcribed only if you consent at the start of that session. No video is recorded or kept. You are always asked first, and you can decline — your session goes ahead as normal. Here is exactly how that works:

• →When you consent, the session audio is transcribed and used solely to help generate your clinical notes.
• →We use a Microsoft Azure OpenAI service, hosted in a Microsoft data centre, to draft those notes. Before any text is sent for processing, identifying details are removed.
• →The transcript is deleted from our systems once your notes have been generated. Microsoft may hold the processed text transiently (up to around 30 days) for service-security purposes before it is discarded; it is not used to train AI models.
• →Your clinical notes are retained as your health record, in line with professional record-keeping requirements, and stored encrypted.

Your psychologist always remains responsible for your clinical notes. AI is used to assist with drafting, not to make clinical decisions.

Confidentiality

All information shared during therapy sessions is confidential. We adhere to the Australian Psychological Society Code of Ethics and relevant privacy legislation.

There are limited circumstances where we may be required to disclose information:

• →If there is a serious and imminent risk to your life or health, or that of another person
• →If required by law (e.g., court order, mandatory reporting of child abuse)
• →With your written consent

Your Data Security & Privacy

We protect personal and health information with technical, administrative, and clinical safeguards. Those safeguards include how we configure approved systems and subprocessors, including Microsoft Azure.

Your Rights

You have the right to:

• →Access your personal information held by our practice
• →Request corrections to inaccurate information
• →Understand how your information is being used
• →Request deletion of your information (subject to professional record-keeping requirements)

Professional Obligations

As registered psychologists, we are bound by:

• →Australian Health Practitioner Regulation Agency (AHPRA) guidelines
• →Australian Psychological Society (APS) Code of Ethics
• →Privacy Act 1988 (Commonwealth) requirements
• →Professional confidentiality and record-keeping standards

Website Information

We don’t track what you read here. Our website carries no advertising or analytics trackers on the pages about anxiety and depression, trauma, neurodiversity or NDIS support. You can read anything on this site without it being recorded against you, shared with an advertising platform, or used to follow you around the internet afterwards.

That is why you won’t see a cookie consent banner. There is nothing on those pages to ask your permission for. We removed the tracking rather than build a nicer way of asking — reading about your own mental health should not cost you a negotiation.

What we do use, and where: if you arrive from a Google ad, we measure whether that ad led to a booking. Google’s advertising tag loads on our general pages — the home page, the individual and couples therapy pages, pricing, about, booking and information pages — and never on the pages about anxiety and depression, trauma, neurodiversity or NDIS support, nor on the private links we email to existing clients. Where it loads, Google receives the address and title of the page, whether you clicked to book, how far through the booking steps you went, and the value of a booking, so we know which advertising is worth continuing. It does not receive your name, contact details, Medicare details or anything you type into the booking form: Google’s automatic collection of form data is switched off for our tag. None of this involves your therapy content, your session notes, or anything you tell your psychologist.

Personal information is requested when you submit booking or intake details through our secure practice systems, or when you choose to contact us directly by email or phone. Basic browsing analytics never include your therapy message.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.