Practical answers about booking, fees, online sessions and your privacy.
Ask the practice a questionYou can book a private session without a referral. For Medicare, you need to be eligible and have a valid referral. The usual route is a GP referral under a Mental Health Treatment Plan; eligible psychiatrist or paediatrician referrals can also qualify.
Open Book Now to browse available times before entering your details. Choose a time, complete your details and session or funding choice, then follow the payment and confirmation steps that apply.
Availability changes. Check the calendar for current times, and use your confirmation email for appointment instructions.
We offer psychology sessions for adults aged 18 and over, by secure telehealth across Australia. You can come with a particular concern or while you’re still making sense of what you need. Ask us before booking if you’re unsure whether our support or online sessions will suit you.
It’s a conversation about what brings you here, the experiences that matter and what you hope might change. Your psychologist will ask questions to understand your situation, and there’s room for yours too.
You don’t need a polished account of your life. You can start with what feels most important and talk about the next steps together.
Appointments are 60 minutes. How often you meet and how many sessions you have depend on your needs, goals and circumstances. You can discuss pace, cost and what feels manageable, then review how the work is going.
Yes. Tell your psychologist if more time to think, a different pace or clearer explanations would help. You can also talk about what has or hasn’t worked in previous therapy.
If a particular arrangement is essential for attending, ask the practice beforehand so you can check what’s possible.
The amount depends on your session and funding option. Fees & Sessions explains the booking charge and requirements for private, Medicare, couples and NDIS sessions. Check the option that applies to you before booking.
Under Better Access, eligible people can claim up to 10 individual sessions per calendar year, across eligible providers. Your referral covers a course of treatment—up to six sessions in the initial course—with a further referral needed for another course.
Check that you have a valid referral and sessions available before booking. The annual limit does not mean ten sessions are automatically approved at once.
We work with self-managed and plan-managed participants. Check that your plan covers the disability-related psychology support you need and that funding is available.
We are not an NDIS-registered provider and cannot accept NDIA-managed funding. The funding guide explains the payment arrangements for the options we offer.
Some extras policies cover psychology. Ask your fund about your policy, telehealth cover, provider eligibility and any limits before booking. You cannot claim a Medicare and private-health rebate for the same session.
A computer, tablet or phone with a camera and microphone, reliable internet and a quiet, private place. Headphones can help with privacy. Charge your device and give yourself a little time to check the sound and camera.
Follow the appointment instructions and use the session link provided. If privacy, technology or access is a concern, discuss it with the practice before your appointment.
If your session is still open, check your internet connection and try joining again using the same appointment link. If the page says the session has ended, that session can’t be rejoined.
If you still can’t reconnect, contact the practice to work out the next step.
Follow the appointment-management instructions in your confirmation email. Check the cancellation terms and any payment or refund information before confirming a change.
Booking a new time does not by itself cancel your original appointment. If you’re unsure, contact the practice for help.
Your information is treated as confidential, with limited exceptions—for example, information you agree can be shared, legal requirements, or serious safety concerns.
Medicare care also involves reports to the referring practitioner. You can ask your psychologist what is recorded, who receives information and how these boundaries apply to your care.
The optional note-drafting process uses audio rather than a video recording. With your consent, session audio may be transcribed to help draft clinical notes using AI assistance. You’re asked at the start of the session, and you can decline while still having your appointment.
Your psychologist remains responsible for your notes. Clinical notes are kept as part of your health record; the privacy policy explains transcript handling, processing and retention.
Information checked 20 September 2026. For the general rules, see Services Australia’s Medicare information. Our linked guides explain the relevant conditions in more detail.
Find a time that suits you
