Frequently Asked Questions
Find answers to common questions about our psychology services.
Getting started & booking
Do I need a referral to book?
No. You can book directly. If you want a Medicare rebate, you'll need a Mental Health Care Plan from your general practitioner (GP) or psychiatrist.
How do I book an appointment?
Tap Book Appointment to choose a time inside our secure booking portal, enter your details, and confirm. You'll receive automatic confirmations and reminders.
How soon can I be seen?
Availability changes during the week. The booking portal always shows the latest available times.
Where in Australia do you see clients?
Telehealth is available Australia-wide — you can see one of our psychologists from anywhere in the country with a stable internet connection.
Fees, Medicare & private cover
How do fees and rebates work?
We're a private service. With a current Mental Health Care Plan, a Medicare rebate can reduce your out-of-pocket cost, and some private health policies also provide benefits for psychology — check your fund. Current session fees, rebates, and gap costs are set out on our pricing page.
How many Medicare-rebated sessions can I get each year?
Medicare sets the number and any review requirements. Your GP or psychiatrist can advise on this.
Can I use the National Disability Insurance Scheme (NDIS)?
Yes — we work with self-managed and plan-managed participants. Contact us with your plan details and we'll confirm next steps for your plan type.
Telehealth setup & access
What device and setup do I need?
A computer, tablet, or phone with camera and microphone, reliable internet, and a private space. Headphones help with privacy.
Is telehealth secure?
Yes. Video sessions run on secure, encrypted platforms, and payments and reminders are handled through a secure booking system.
What if my internet drops during an appointment?
Rejoin using the same link. If you can't reconnect, we'll contact you to reschedule at a convenient time.
Confidentiality & records
Is what I say confidential?
Yes. Your information is private and handled under Australian privacy law. Standard legal limits apply (e.g., serious risk of harm, child protection duties).
Are sessions recorded?
By default, no — and you're always in control. With your consent, your psychologist may transcribe the session audio to help draft their clinical notes. You'll be asked at the start of the session and can choose yes or no; if you decline, your session goes ahead as normal. No video is recorded or kept. The transcript is deleted once your notes are generated and saved, and is handled under Australian privacy law. See our Privacy Policy for the full detail.
Want the longer answers?
Three plain-language guides cover the questions we hear most:
Still have questions?
If your question isn't covered here, you can email info@life-psychology.com.au — or book an appointment when you're ready.