60-minute sessions · Online across Australia
From choosing a time to joining your session.
You can browse times before entering your details.
Choose an available time and check who you’ll be meeting.
Enter your name, date of birth, email and phone number.
Choose your session and funding option. Add a note if you’d like to; you don’t have to tell your story here.
Review the amount and pay where required. Your booking is complete when you see the confirmation.
Medicare bookings have an extra step for Medicare and referral details. Plan-managed NDIS bookings confirm without upfront payment.
Not sure? Help me choose fundingBefore you begin
Your contact details and date of birth. Online bookings are for adults aged 18 and over.
Explore the session optionsHave your Medicare card and current referral details handy, or choose a secure link to complete those details after booking.
Medicare eligibility and a valid referral are required. The usual GP pathway includes a Mental Health Treatment Plan; eligible psychiatrist or paediatrician referrals are another pathway.
What you need for MedicareHave your participant number ready. For plan-managed bookings, you’ll also need your plan manager’s name and email.
Check fees & funding requirementsIt includes your appointment details, secure telehealth session link and links to manage your booking. Keep it handy.
Save the time in your calendar and keep your confirmation email. If you can’t find it, check your spam folder or contact us before booking again.
Find somewhere private and check your internet, camera and microphone. Couples join together on one device.
Use the links in your confirmation email to manage your appointment. You can cancel without giving a reason.
A completed payment is eligible for a full refund. The cancellation result explains what happens to your payment; bank processing takes additional time.
A completed payment is not refunded. If nothing has been paid, there is nothing to refund. An uncaptured card hold can be released.
Choosing another time makes a new booking. Your original appointment stays in place until you cancel it separately. The same cancellation deadline applies.
Get help changing your booking